Relationship Manager

Harmony is excited to be opening their new Bulimba centre soon!

We are seeking a Relationship Manager to join our new team for a brand new, contemporary Early Childhood Education and Care service in Bulimba. Our new centre is nestled along the serene bends of the Brisbane River in Bulimba, a picturesque suburb known for its vibrant café culture, leafy streets, and a welcoming community atmosphere. Our 122-place centre is spread across 3 floors, has basement car parking and is accessible by public transport.
  
About the role

As a Relationship Manager you will build and sustain long lasting partnerships with families and the community. You will be the first point of call that our families refer to over the phone and in person so you must be warm, friendly, approachable, and willing to provide support at all times.
Key responsibilities include:

  • Organising the administrative functions to achieve high functioning office environment within the Harmony centre.
  • Attending to parent queries and answering the phone
  • Capturing and processing data/new enrolments via appropriate software
  • Managing account queries
  • Managing the wait-list
  • Filing/Auditing
  • Scheduling tours and managing service calendar
  • Providing support to Director/Nominated supervisor as required
  • Provide and maintain a safe environment for children, families, and team members.
  • Understand and comply with the National quality Framework, National quality standards, Harmony Policy, procedures, and service requirements.
  • Deliver quality service for each family by maintaining a warm friendly environment and always maintaining the highest level of professionalism.
  • Build and maintain effective and responsive relationships with children and collaborative partnerships with teams and families.

Our Benefits  

Our team are such a part of what makes us special, and we make sure we look after them. Our team at Harmony enjoy:  

  • 75% discount on childcare fees
  • Access to referral programs of up to $3000
  • State-of-the-art environment that allows for exceptional learning and development 
  • In-depth professional development and further education through our Harmony Academy
  • Privately owned and not-corporatized – our focus is our people
  • Rewards for commitment and contribution
  • Staff social calendar filled with awesome activities; incredible yearly awards event

  
Skills and experience

  • Exceptional interpersonal and communication skills along with an optimistic attitude to work.
  • Exceptional organisational skills to be able to work efficiently and in a systematic manner.
  • Excellent management of time and ability to prioritise job tasks
  • Significant experience with Microsoft Office Suite, XPLOR and general computer skills.
  • Applicants must have/be eligible to obtain a blue card for child related employment prior to commencement.

  
To be successful for this role you must have previous Administration experience within an early childhood setting, ideally with prior knowledge of XPLOR. It would be desirable but not essential to have an Early Childhood qualification.
Harmony values individuality and celebrates difference with a strong commitment to equality, diversity, and inclusion, offering a culturally and inclusive environment for all staff members, children, and their families.  

Want to know more? Click Apply or email us on tasha@harmonylearning.com.au
  
We understand the application process can be challenging and thank you for the time you have taken to apply

Only short-listed candidates will be contacted

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